The following quotes are given from Anchor Staying Put customers across England.
	Since being in contact with Anchor Staying Put, which is for four years now, I can only say that if any problem arises regarding trouble with the home I have peace of mind knowing that Anchor will be there to help me. Bless you! Mrs K, Wealdon
	I write to express my very real thanks for the help you have given my stepmother in getting an effective heating system and also for keeping me informed of all the progress. My stepmother is delighted with the work and I know will feel the benefit this coming winter. Miss W, Worthing
	I was very impressed with the handyman from the time I opened the door. He took his ID out for me to see - a proper look. He put me at ease straight away - he gives people confidence. The job was finished in under an hour. This service is a Godsend. Mrs B, Mid Sussex
	I really cannot thank you enough, you have all worked hard on my behalf and the house has been really warm this winter. I hope that you can carry on with the good work of helping elderly people like me. Mrs S, Tameside
	I would like to thank Anchor for their help with my new windows - they have made my home so much warmer. Mrs D, Brighton and Hove

National User Group Report

Two national focus groups sessions were held in October and November 2007 in Manchester and East Grinstead respectively. Ten users were invited to the attend the northern session from three different agencies across the North West region and twelve users were invited to the southern session from five different agencies across the South East region. Six customers attended the first session and ten attended the second All had previously had work undertaken to their homes or were waiting for work to progress.

The groups were consulted on a number of issues including the design of our literature, proposed changes to our complaints procedure, the Trades Register service, website usage and general perceptions of the Staying Put service.

Overall both groups were very positive about Anchor Staying Put andfelt its services had improved the quality of their lives, taking away much of the worry and anxiety connected with the process of home improvement. They were clear about the services they had received and Staying Put staff were very highly praised.

As a result of this exercise Anchor Staying Put will feed through the information to its regional agencies and the following recommendations will be implemented:

• Feedback on current and proposed design will be carried forward and incorporated into the new brief for Staying Put literature.

• The comment on complaints and length of time at stage two (to be extended to three weeks) will be implemented.
• Comments on the Trades Register have revealed great interest in the service and this will be fed back at a national level.
• The comments on the website will be fed back to the relevant group. However to obtain any real feedback on this (as our sample was too small), further research will be required with relevant users.