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About us

What is a “Home Improvement Agency?”

A home improvement agency offers a comprehensive service for essential repair and adaptation work in your home, and helps take you through the whole process.

About Anchor Staying Put in Hull

Anchor Staying Put has been in Hull for 21years and is a locally based and a locally funded not - for - profit Home Improvement Agency run by Anchor Trust.

We help older and disabled home owners, housing association tenants or private tenants and work in partnership with Hull City Council and Supporting people. We also have strong relationships with the Royal British Legion and Age Concern. You can access the service if you live in the Hull City Council area.

Why would you contact us?

Contact us if you or someone you know needs repairs, improvements or adaptations to a property that will help you or them to ‘stay put’ in the community in comfort and safety. We offer confidential advice and support.

What type of work can we help with?

We can help with small repairs to major improvements and adaptations; we are here to help you. Our work is very varied and includes.

• Adaptations – bathrooms / kitchens;
• Damp proofing;
• Electrical rewiring;
• Replacement windows;
• Roofing;
• Structural repairs;
• Stair lifts.

How does the service work?

We will arrange to visit you in your home to discuss your needs and help you to find the right solution.

• If you decide to use our services, we will help you to decide on the work to be done and arrange for drawings and schedules of work.

• We will help you identify ways in which the work can be financed.

• We will obtain quotes from contractors on our preferred list and inspect work on site.

• We will help you with any disruption that may be caused during work and any unexpected faults that may appear once work is completed.

• If Anchor Staying Put is not the answer for you we will try our best to put you in touch with a more appropriate service.

• Savings/Loans

Some customers opt to pay for work from their savings. Others may wish to consider a loan.

• Equity Release

Some customers opt to release some of the value in their home to finance repairs and home improvements. By improving your home, you can often increase its value by more than the amount of equity you released. However, you should always contact an independent financial advisor to discuss what

type of equity release would best suit your circumstances.

• Social Security benefits

We can advise you on Social Security and disability benefits and

will assist you to find specialist advice, should you need it.

Private Works Service

You or the works you require to your property may not be eligible for grant assistance. We offer a private works service to give customers the option to have a wider range of works completed. If you are funding the works yourself the 10% fee is often negotiable but if you do not have the works completed the following charges will apply;

What is the Small Repairs Service?

It is often difficult and expensive to call someone out for smaller jobs like

fitting a plug, hanging a curtain rail, fixing a tap or installing a grab

rail. Our Small Repairs service can help you to carry out small routine

jobs like these that you may be unable to do yourself. He can also undertake larger joinery work on request.

Who is the service for?

The service is aimed at older and disabled people.

What sort of work can be undertaken?

• Doors/windows, repair and adjustment.

• Minor joinery work.

• Minor plumbing repairs.

• Fitting locks and security chains.

• Gates/fencing/walls - repair and renewals.

• Draught proofing.

• Minor electrical work - generally restricted to wiring plugs,

changing bulbs and similar tasks.

• Supply and fit keysafes.

Is there a charge for the service?

There is a charge of £10.00 per hour for labour [but no call out charge]. You will also have to pay the cost of all materials [inclusive of VAT] required to carry out the work.

Are there any jobs that the Small Repairs service can’t do?

We cannot undertake large-scale work that is above first floor level, gas

or electrical work (apart from plugs and fuses).

The Agency is a member of the ‘Guild of Master Craftsmen’

Anchor Trust is Registered Charity No. 1052183